Run your business on AI autopilot

turns commentsinto conversations turns DMsinto leads turns leadsinto opportunities turns follow-upsinto sales
Works where your customers already are
TikTokInstagramWhatsAppGmailMessengerShopify
How does it work?

From first comment to final purchase.

#Be Part of Family

Connect your socials

Connect your accounts so Base360 can manage customer interactions across every channel.

Channel management

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Instagram

Active

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WhatsApp

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TikTok

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Facebook

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YouTube

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Telegram

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X

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Pinterest

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Shopify

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Snapchat

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Airbnb

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Channel Management

Channel Management

Channel Management

John Doe

6

24

47

68

89

104

117

126

131

130

platforms available

#Every Process In One Place

Turn your processes into answers

Refunds, escalations, pricing, tone of voice — every process your team follows becomes a rule your AI agent answers by, and every answer says which ones it used.

Knowledge BaseHelp
Knowledge Base
Every process your team follows, in one place — 8 topics, 43 documents, one source of truth.
Add documents
Search topics
Topics (8) AI Topics (2)
Refunds & ReturnsWhen we refund, when we credit View documents
Shipping & DeliveryCarriers, timelines, tracking View documents
Escalation RulesWhen a human takes over View documents
Product & StockSpecs, sizing, availability View documents
Tone of VoiceHow we sound to customers View documents
Pricing & DiscountsCoupons, bundles, limits View documents
Order ChangesAddress, size, cancellations View documents
Warranty & RepairsCover, claims, turnaround View documents
Instagram DM Searching knowledge base…3 sources used
Can I still return this after 20 days?
Past 14 days we can't refund to the card — but I can add the full amount as store credit right now. Want me to?
Refund Policy · rule 2+ Escalation Rules, Tone of Voice
#AI Agent Builder

Create your AI Agent

Train your agent with your business knowledge to deliver accurate, multilingual responses.

+
#Turn Interest Into Opportunity

One inbox for every channel

WhatsApp, Instagram, calls and messages all land in the same CRM. Your AI agent qualifies each lead, follows up and moves it down the pipeline — so no sale slips through.

Inbox

All

12

WhatsApp

5

Instagram

4

Calls

2

Messages

1

0

Marco Silva

Potential Lead

Aug 20, 2026

Elena Rossi

Potential Lead

Aug 19, 2026

Aylin Demir

Potential Lead

Aug 19, 2026

Ryan Mitchell

Potential Lead

Aug 15, 2026

CRM

Inbox

Leads

Opportunities

CRM

CRM

CRM

Inbox

Leads

Opportunities

John Doe

Crm

Leads

Details

Elena Rossi

Potential Lead

elena@example.com

+00000000000

+5

8 min call happened with Elena

Aug 20, 2026

John Doe

Hello Elena, I hope you’re doing well. The hous...

Aug 19, 2026

8 older messages

Done

Aug 19, 2026

Lead status changed from

None

Potential Lead

Task created

Call Elena about the sale

CRM

Inbox

Leads

Opportunities

CRM

CRM

CRM

Inbox

Leads

Opportunities

John Doe

Opportunities

Elena Rossi

+00000000000

AI call done

Schedule a call

Schedule AI call

Live call

AI Agent · Elena Rossi

#Keep Them Coming Back

Launch a campaign in three clicks

Group your contacts into segments, then reach them on email and WhatsApp from the same screen.

Marketing › Templates
Templates
Create and manage reusable email, WhatsApp, and SMS templates.
+ New template
All 10Emails 6WhatsApp 3SMS 1
Search by name
AI

New template

✕
Prompt
Describe the email you need… Win-back email for customers whohaven’t ordered since spring —warm, short, with a 10% code.
Channel
Email WhatsApp SMS
Generate with AI
Preview Writing… Ready
Welcome back, {first_name}.

It has been a while since your last order — here is 10% off everything in the new autumn drop.

Free returns within 30 days, as always.

Shop the new arrivals John Doe
Regenerate Save template
Marketing › Segments
Segments
Group contacts into targeted dynamic segments.
+ New segment
Search by name
NAMECONTACTS RULECREATED
Past customers · 12 mo 0 418 1,006 1,284 1,284 ordered < 365 d Sep 2, 2026
VIP · 2+ orders 212 orders ≥ 2 Sep 2, 2026
Browsed, never bought 3,940 lead, 0 orders Sep 2, 2026
Marketing › Campaigns
Campaigns
Create, schedule, and track your marketing campaigns.
+ New campaign
CAMPAIGNCHANNEL STATUSSENT
Autumn re-engage Email Sent 1,284
Summer clearance Email Sent 906
VIP early access Draft —

New campaign

✕
Audience Choose a segment… Past customers · 12 mo  ·  1,284 contacts
Past customers · 12 mo 1,284
VIP · 2+ orders 212
Browsed, never bought 3,940
Template Win-back — 10% off
Channels Email Call SMS
Cancel Schedule
9:41
Wed 2 September
Mailnow
John Doe — Your 10% is waiting…
9:41
Wed 2 September
WhatsAppnow
John Doe: Hi Anthi — we saved something for you in the new drop.
+1,282 more
#Support Beyond the Sale

Continue the conversation

Your AI agent handles follow-up questions and summarizes every conversation for your team.

Unified Inbox

Unified Inbox

John Doe

Unified Inbox

Every channel in one place

Open

Snoozed

Closed

All

Search conversations

Filter

Sort

Mia Carter

Open

Hi! I ordered the beige linen set yesterday — order #48210. When does it ship?

Inquiry

6 hours ago

Marco Silva

Open

Can I add the matching belt to order #48196 before it ships?

Order

12 min ago

Elena Rossi

Open

Is the linen set true to size? I’m between an S and an M.

Sizing

41 min ago

Aylin Demir

Snoozed

Returned the shirt on Monday — when should I expect the refund?

Refund

2 hours ago

Sofia Marques

Closed

Inbound call, 2m 14s — asked about the Lisbon studio for the 14th

Booking

Yesterday

Mia Carter

Instagram · DM

Mia Carter

Hi! I ordered the beige linen set yesterday — order #48210. When does it ship?

10:42 PM

Base360 AI

· auto-reply

Hi Mia! It shipped this morning and arrives Sept 3. Your tracking link is in this chat.

10:43 PM

Mia Carter

Perfect, thank you! Can I add a second cushion cover to the same order?

10:44 PM

AI Summary

Chasing order #48210 — beige linen set, wants a second cushion cover.

See more

Proposed follow-up

by Base360 AI

✕

Searching knowledge base…

3 sources used

Shipping policy

Delivery times

Order #48210 · Shopify

Hi Mia! It shipped this morning and arrives Sept 3. Your tracking link is in this chat.

Auto-sending in 3s

Cancel

Send

AI Summary

✕

Customer is chasing order #48210 — beige linen set, placed yesterday.

Order shipped this morning; delivery expected Sept 3.

Customer wants to add a second cushion cover to the same order.

Pending: confirm whether the add-on can ship with the original parcel.

Regenerate

+143
Comment Replies
+61
DMs
+12
Voice Calls
+38
Follow-ups
+3
Campaigns
$8.4k
Attribution

This all happened while you slept

Customer story

The Flex runs on Base360

“Our guests message at 2am. Base360 answers before we wake up — in our voice, with the right apartment attached.”

The Flex Operations team · Furnished stays across London, Paris and Lisbon
Unified inbox WhatsApp & DMs Follow-ups
The FlexReplies instantly WhatsApp
Hi! Just landed — is early check-in possible tomorrow?Guest · 02:14
Hi! Of course — your Shoreditch apartment is ready from 11am. The lockbox code arrives 2 hours before check-in.Base360 AI · 02:14
Perfect, thank you!Guest · 02:15
Message The Flex…

Built for every customer interaction

From instant replies to revenue attribution, Base360 keeps everything connected.

14 days free on any plan

One loop, four plans

Every plan is connected, migrated and tuned with you on a 30-minute call.

Custom integration & migration. A Base360 expert connects your channels and moves your processes over, so it runs on autopilot from day one.

Book a call

Grow your sales,
not your workload

See how Base360 answers customer questions, recommends products and follows up automatically.